At EasySmart, we strive for customer satisfaction and are committed to delivering high-quality services. This page outlines our refund policy, which applies to paid products or services offered through our platform.
1. General Refund Conditions
A refund may be requested within a specified period from the purchase date, depending on the type of service or product.
Refund requests must be based on clear and valid reasons (e.g., technical issues, inability to access the service, or the service not matching its description).
2. Refund Timeframes
- Digital Services / Subscriptions: Refunds can be requested within 7 days of payment, provided the service has not been substantially used (e.g., content downloads, session attendance, or order fulfillment).
- Courses or Educational Products: Users are eligible for a refund within 3 days of enrollment, provided that no more than 10% of the course has been completed.
- Custom or On-Demand Services (e.g., design, development, reporting): Refunds are not available once service execution has begun.
3. How to Request a Refund
You can submit a refund request by contacting us at:
📧 Email: support@easysmart.ai
Please include the following information in your request:
- Full name
- Email address associated with the account
- Order or transaction number
- Reason for the refund
4. Processing Time
Refund requests are reviewed within 3 to 5 business days.
If approved, the amount will be refunded via the original payment method within 7 to 14 business days, depending on the bank or payment provider.
5. Refund Request Denials
Refund requests may be denied in the following cases:
- The request is submitted after the eligible refund period.
- A substantial portion of the service has been used or the digital content has been fully consumed.
- Evidence of misuse or violation of platform terms.
6. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Updates will be posted on this page, and continued use of the platform will be considered acceptance of the revised terms.
